Return & Refund Policy

Return & Refund Policy – Vebronic.pk

At Vebronic.pk, customer satisfaction is our top priority. If you’re not fully satisfied with your purchase, we’re here to help.

1. Return Eligibility

• You can request a return or exchange within 7 days of receiving your order.

• The product must be unused, in original packaging, and include all accessories and manuals.

• Returns are not accepted for products that are damaged due to misuse, mishandling, or wear and tear.

2. Non-Returnable Items

• Earphones, earbuds, and headphones once opened (for hygiene reasons).

• Products purchased on clearance sale or special offers are non-refundable unless defective.

3. Defective or Wrong Item

If you receive a defective or incorrect item, contact us within 48 hours of delivery with photos or a short video. Our team will verify the issue and arrange a replacement or refund.

4. Refund Process

• Once your return is received and inspected, we will notify you of the refund approval.

• Refunds are issued within 5–10 business days to your original payment method or via bank transfer (for COD orders).

5. Shipping Costs

• Return shipping costs are the customer’s responsibility unless the product is defective or the wrong item was delivered.

6. Contact Us

For return or refund requests, please contact our support team at:
📧 support@vebronic.pk